A client was referred to me for help with getting her cancer claim fulfilled. Her agent was no longer servicing her, and the claim was stuck for more than six months.
I vividly remember the first time I met her and her husband. He spoke very critically about insurance products and kept saying insurance is a scam. They had been paying insurance premiums for many years, and now that they had a claim, there were so many hiccups. Even their daughter scolded me because her mother’s claim was taking too long to get approved.
I did my part to transfer the policy under my care and traced back all pending documents needed from their end. I focused on getting the claim approved as soon as I could. I liaised with the hospitals and doctors to get the exact reports documenting the surgery and chemotherapy that occurred in Singapore. This was happening during the pandemic lockdown when all I could do was reach the Singapore contacts from Malaysia through email and phone calls.
I got all the claims approved within three months. The couple was so grateful and asked me to drop by their house as they wanted to give me a token of appreciation. I told them the best way to thank me was to get their children protected. They agreed without hesitation and paid a lump sum for insurance coverage. That was one of my biggest premiums ever.
Audrey Adeline Yap Mui Ling is a five-year MDRT member from Kuching, Sarawak, Malaysia.
This was excerpted from the September/October 2023 Round the Table article, “Persevering with skeptical referrals.”
If we add value in someone’s life..it pays back one day….if we help our clients to grow in their business,give qualified Referals.in case of any medical emergencies, stand by them.
It is very nice to render service without any expectation.May ur tribe increase.