Productivity looks good on paper. It’s measurable and visible. And in many organizations, it’s worshipped. Here’s the problem though: Productivity isn’t the same as progress — and it’s progress that...
When the global economy changed a year or two ago and interest rates increased locally in New Zealand, it hit our clients hard. Then we also went to seven-day banking,...
When your client is signing their application form, quickly take a photo of them. Have it printed and attach it to their policy. Include this note: “Today, [today’s date], I...
